A Message to Our Valued Owners:
We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.
Subaru is initiating a service program for certain 2020-2021 model year Legacy and Outback vehicles to update the Cockpit Control Module (CCM) software to the latest version. The latest version of the CCM software includes an update for the firmware-over-the-air (FOTA) functionality, updates related to the microphone and volume level functionality, an update related to the voice recognition functionality, and an update to prevent repeated rebooting after activating Android Auto.
WRI-20 Service Program FAQs:
Q: What should I do?
A: Please contact your Subaru retailer (dealer) for an appointment to have this repair performed, free of charge.
Q: What will be done to the vehicle?
A: Subaru will reprogram the CCM in your vehicle at no cost to you.
Q: What Subaru models are involved?
A: Certain 2020-2021 model year Legacy and Outback vehicles.
Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.
Q: How much will this service program cost?
A: This service program will be performed free of charge at any authorized Subaru retailer.
Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this service program free of charge for you.
Q: Can I have this service program performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this service program free of charge to you.
Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this service program.
Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html , by selecting Email Us then selecting Update Address from the drop-down menu.